Effective Date: 02/20/2025

This Refund and Returns Policy explains how Kayali Perfume handles return requests, refunds, and order issues. By placing an order on our website, you agree to the terms mentioned below.

1. Store Information

Kayali Perfume
📍 1250 Market St, San Francisco, CA 94102, USA
📧 sales@kayaliperfume.org
🌐 https://kayaliperfume.org/

2. Return Eligibility

We accept return requests only under specific conditions. Items must be unused, in original condition, and in original packaging. Returns that do not meet these requirements may not be accepted.

3. Non-Returnable Items

• Used or opened products
• Items without original packaging
• Sale or discounted products (unless damaged)
• Gift cards or promotional items

4. Refund Process

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a few business days.

5. Late or Missing Refunds

If you have not received your refund yet, please check your bank or payment account first. If the issue continues, contact your payment provider or reach out to our support team.

6. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us immediately with order details and proof images. We will review the issue and provide a suitable solution.

7. Exchange Policy

We may offer exchanges depending on product availability. Exchange requests are handled on a case-by-case basis.

8. Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

9. Contact Support

If you need help with a return or refund request, contact us at:

📧 sales@kayaliperfume.org
📍 1250 Market St, San Francisco, CA 94102, USA